● Other Questions

◆ My daughter is learning Chinese.  I found there are many bilingual kids’ books in China. Actually many of them are translated from English version. I’ve also noticed that sellers on the Internet have prices that are much cheaper than I see (single language version) in my own country.   But I can't receive them because I live outside China.  How can Chinabox.cc help me?

◆ I understand that you will give me a China address. Is it a P.O. box address?

◆ How does my Chinabox  online Member  Center  account work?

◆ Are corporations able to obtain a Chinabox.cc account?

◆ How do I change membership type?

◆ How can I get my package(s) sent?

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My daughter is learning Chinese.  I found there are many bilingual kids’ books in China. Actually many of them are translated from English version. I’ve also noticed that sellers on the Internet have prices that are much cheaper than I see (single language version) in my own country.   But I can't receive them because I live outside China.  How can Chinabox.cc help me?

Chinabox.cc offers our members an exclusive China mailing address. With their address, our members are able to receive any number of catalogs and magazines in addition to merchandise shipments. Chinabox.cc repackages and forwards these items to our members.

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Chinabox.cc provides our members with a street address, not a P.O. Box. You will receive a complete street address with a unique suite number. This street address works also for COD. ( many sellers in China like COD payment term.)
Here is an example: 

Yes, we will accept shipments to your Chinabox.cc address from any shipping company.

For express shipments, our primary courier is EMS. The transit time for customer shipments is typically 5-7 days. If you prefer, we can use UPS, TNT, Fedex  for express shipments. We also support Airmail package and SAL package. That depends on our members’ preference of balancing the cost and time.

If you order books, newspapers and magazines through Chinabox.cc, we will process your order immediately. It may take several weeks for the some magazine companies to begin sending your subscription.

Chinabox.cc gives our members complete flexibility with their shipment scheduling. You can even specify separate preferences for documents and merchandise. 

Here are the standard options: 

Hold:     We hold your items until you tell us to ship them. 
Weekly:     We ship your merchandise once a week. You can even specify the day of week. 
Biweekly:     We ship your merchandise every other week. 
Monthly:     We ship once a month. You can skip months if you like. 

If at any time you wish to change your shipping preferences, please let us know. We are here to serve you. Of course, you can change your preferences online at any time, day or night.

I intend to order several items, and I want them all sent together. Can you repackage these items into one box for me?

To save our customers money, we will always try to consolidate your items into one box, unless you instruct us otherwise. Our shipping rates (per 500g) decrease as the box weight increases so it is almost always to your benefit to have one large box sent instead of several small boxes. ( We will not open the small boxes without you authorization by letter, email or fax.

Yes. We can send your packages to you anywhere in the world. The shipping charges are based on the destination country.

The membership includes your own online Chinabox.cc account and e-mail notification of all shipments and merchandise. 

Please review our current membership options for Chinabox.cc at our Membership Page

We accept PayPal, Western Union, MoneyBooks, Money Gram, Credit Cards ( Visa, MasterCard, American Express cards PayPal supported). When you pay us by credit cards, you can also select to use PayPal or not. If yea, we don’t know your credit card number and you don’t need to have any concerns about this either. When you select to pay by Western Union, just let us know in advance of your next shipment. No fee will be automatically charged to your credit card. Before your renewal date, our customer service will inform you and remind you to pay by yourself. If you prefer other ways like Check to pay us, please contact our customer service.

Important: 

·         If you select to pay us by PayPal, we will be charged for PayPal service fee. So we will have to charge you this PayPal service fee. It is about 3.4% of the total amount.

·         If you select to pay us by Western Union, there is no additional fee on our side.

·         If you select to pay us on check or money order, please reference your SUITE NUMBER and/or NAME on the check or money order so we know it is from you. Please e-mail Chinabox.cc as soon as the Check/Money Order is sent.

·         If you select wiring transfer, you must reference your Suite Number and Name on the wire transfer. There is a fee charged to receive each wire transfer.

Once you receive your Chinabox.cc address, you can start to make purchase in China. If you don’t have communication problem with Chinese sellers, you can do online shopping from China shopping sites by yourself. If sellers don’t accept international credit card, you can hold on the payment and let Chinabox to help you pay in China.

You can also use our Personal Shopper service to purchase from CHINA sellers, online & offline. WithPersonal Shopper , you pay us with your currency then we pay CNY for your merchandise. We can also help you to do in-store shopping in China. Get more information on ourPersonal Shopper service.

The published Chinabox.cc shipping rates are for door-to-door delivery. There may be additional import fees or duty for merchandise shipments coming into your country. These fees vary by country and they are not covered by Chinabox.cc. Please contact your local customs office for more information on duties or import fees.

Absolutely! You can buy from any sellers/retailers or individuals you wish. We developed our shopping page to make it easier for you to shop online. We don’t get any referral fee from these websites. Do you like to shop on Taobao.com? Please do! Many of our members have taobao.com shipments sent to their Chinabox.cc address.

Yes, we can do this for you. We also can use our local 3^rd party payment account that is accepted by many Taobao.com sellers.

How does my Chinabox  online Member  Center  account work?

You can log on to your Chinabox.cc member center with a web browser at any time. Your online account gives you the complete status of your orders. Also, you will receive e-mail notification whenever you receive a package or when we send a shipment to you. We also inform you the tracking number of the China domestic shipments. That means you can track your order since it is shipped out from the original sellers you selected.

Are corporations able to obtain a Chinabox.cc account? 

Yes! For Golden Premium accounts, an officer of the company inform us who will is the contact person with Chinabox.cc and provide us a photocopied picture ID for that contact person must accompany informing email.

Do you offer addresses in other Province or City?

At this time we only offer China addresses in Shanghai which is the commercial, financial and logistics center in China, also the center of Chinese main manufacturing area. That means the domestic shipping rate to Shanghai is totally cheaper than any other area in China.

How do I change membership type?

To switch your membership type, please use contact our online Live assistant or email customerservice@chinabox.cc . We will help you to switch to the new membership type and send you a confirming email. When you log in with your member ID and password, you will find the change in you member center.

How can I get my package(s) sent?

Here's how to submit a ship request:

1.    Sign in to the web site click here to Sign in.

2.    Check the "Order Information" in the member center

3.    Select which orders do you want to be shipped, tell us the order numbers. Then we will arrange the shipment to you soon.

◆  I have just signed up and received my China mailing address by e-mail. Can I start using this address immediately?

◆  Some of my friends and family would like to share my Chinabox.cc account with me. Is this okay?

◆  Can I pick up my mail personally at Chinabox.cc?

◆  How do I change/Update my credit card details?

◆  How is an account balance handled with Chinabox.cc?

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Some stores require a telephone number where they can reach you about your order. Most accept the telephone number from your country.

For use with merchants who do not accept foreign telephone numbers, we provide a China telephone number for use by all our members: +86-21-5413-5671. Calls to this number will not be answered, but since it's a working number (it will ring), merchants should accept it as valid for placing orders.

In addition, you can purchase a CHINA telephone number via Chinabox.cc. 

Some of my friends and family would like to share my Chinabox.cc account with me. Is this okay?

Can I pick up my mail personally at Chinabox.cc?

Yes, our customers are welcome to stop by at any time and pick up their mail. We charge a USD15 pick up fee for the first 500g, plus for each additional 500g thereafter.

How do I change/Update my credit card details?

How is an account balance handled with Chinabox.cc?

If you have a credit on your account, we will always first apply that balance before requesting wire transfer or other funds.

Can I split items in a package?

Yes, we will charge USD5.00 per package to split the contents of a package into two or more packages. We reserve the right to charge additional "Split Package fee" for requests which involve more than 5 individual items. The amount of the fee is subject to change.

◆ What is considered to be hazardous material?

◆  Do you add a Fuel Surcharge on your shipping rates?

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The following list is a non-exclusive sampling of items that are either restricted, cannot be shipped or, depending on your destination country, may either require an import license, additional documentation and/or cause problems and delays during the customs review of your shipment: 

1. Combustible/flammable items (paints, oils, lighters, perfume, nail polish;

2. Any type of pressurized can (hair spray, shaving cream, spray cans of any type)

3. Hazardous materials (matches, chemicals, explosives)

4. Firearms, weaponry and their parts: military, police and tactical equipment of any kind, including guns, gun replicas, gun accessories, gun components (magazines, clips and rail systems), ammunition, knives, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, optical scopes, laser sights, night sights, night visions goggles, handcuffs and other restraints, surveillance equipment.

5. Agricultural products such as tobacco, plants and seeds.

6. Coffee

7. Perishable foods

8. Animals and products made with animal skin (furs)

9. Alcohol (Chinabox.cc can ship table wine in limited quantities to most countries except Muslim countries such as Saudi Arabia)

10. Cash, currency, money orders, cashiers' checks, bank drafts, bearer bonds and collectible stamps and coins. Jewelry and precious stones are (a) restricted to some countries and (b) can only be insured up to USD500 maximum and any shipments of jewelry in excess of USD500 carriage limit is uninsured and Member assumes all risk of loss above such limit

11. Lottery tickets and gambling devices

12. Prescription and/or veterinary medication

13. Pornography

14. Lock picking devices

15. Government IDs and licenses, or items that claim to be, or that look similar to, government identification documents. This includes uniforms and badges or patches designed to look like official government issue.

Here are two locations where you can find additional information:   EMS  DHL  UPS

Do you add a Fuel Surcharge on your shipping rates?

I. Do you guarantee the quality of items I buy?

II. Can I cancel my order?

Yes, If we have not bought for you, you can inform us to cancel the order. If we have already bought for you but the goods have not been shipped out to you, please inform us, our customerservice will try our best to return the goods to seller. But we cannot make sure on such kind of case. Some sellers provide us 7 days return policy.  If you want to cancel order after we have already bought for you. Please note that you may be charged for the domestic shipping cost for the returning.

III. I am very interested in Chinabox. But I am not sure the service charge, I mean how much will be charged.

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